We do our best to make sure that you will be happy with your purchase from Lunapads, but understand that our products aren't always a perfect fit for everyone. If you are not satisfied, please call us so that we can help you find a better solution.
Please refer to our Customer Satisfaction Policy before returning products to us for exchange or refund. Include a completed copy of our Product Return Form with every return you wish to make. Items mailed back without a form may take additional time to be processed.
When returning products, please send them via regular mail: surface/ground rate (we will not accept returns by courier) to the address below:
Lunapads International Products Ltd.
3471 Commercial Street
Vancouver, BC
V5N 4E8 Canada
Shipping charges are non-refundable. Refunds or credit for mailing costs associated with returns and exchanges are not made unless it is as a result of our error.
As stated in our Customer Satisfaction Policy, we do not honor returns or refunds on Clearance merchandise or The DivaCup.
If you are returning products from outside of Canada, please complete customs stickers or documents as follows: "Goods returning to Canada - $0 value." Please do not indicate a dollar value as we will be erroneously charged tax by Canada customs.
