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Privacy Policy

This privacy policy sets out how Lunapads.com uses and protects any information that you provide when you use this website. Lunapads.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information to identify you when using this website, please be assured that it will only be used in accordance with this privacy statement. Lunapads.com may change this policy from time to time by updating this page. See below for more information.

WHAT INFORMATION DO WE COLLECT?

When ordering or registering an account on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details including information relevant to customer surveys and/or offers to help you with your experience.

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, or otherwise enter information on our site.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, make a purchase, subscribe to our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: to personalize user experience and allow us to deliver the type of content and product offerings in which you are most interested, to quickly process your transactions, and to communicate with you about your order status. We may also periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

HOW DO WE PROTECT VISITOR INFORMATION?

We highly value our customer's privacy and do everything we can to protect and secure your information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

DO WE USE "COOKIES"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For instance, we use cookies to help us remember and process the items in your shopping cart. They may be also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. Please note that if you disable cookies, some features will be disabled that make your site experience more efficient, and some of our services will not function properly.

We use traffic log cookies to identify which pages on our website are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website in an attempt to provide you with increased value. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome your feedback about these sites.

GOOGLE ANALYTICS

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “Cookies” or text files that are stored on your computer and which enable an analysis of your website use. The information generated by the cookie about your use of this website is generally transmitted to a Google server and stored there.

Because IP anonymization is activated on this website, your IP address will be shortened by Google within the member states of the European Union or in other contractual states of the Convention on the European Economic Community. The whole IP address is transmitted to a Google server in the USA only in exceptional cases and shortened there. Google will use this information on behalf of the operator of this website, in order to assess your use of the website to compile reports regarding website activities and to provide other services associated with the use of the website and the internet for the website operator. The IP address transmitted by your browser within the framework of Google Analytics is not linked to other data from Google.

You can prevent the storage of cookies by setting your browser software accordingly; please note however that in this case you may possibly not be able to use all the functions of this website fully. You can prevent the recording of the data generated by the cookie relating to your use of the website (including your IP address) to Google and the processing of this data by Google, by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

To modify your email subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. If you have any issues removing or modifying your information, please call or email us and we will promptly make the change for you.

CAN SPAM ACT

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: send information, respond to inquiries, and/or other requests or questions, process orders and to send information and updates pertaining to orders. We may also send you additional information related to your product and/or service. We may choose to send marketing emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to NOT use false, or misleading subjects or email addresses. We will identify the message as an advertisement in some reasonable way, include the physical address of our business or site headquarters, monitor third party email marketing services for compliance if one is used, honor opt-out/unsubscribe requests quickly, and allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email. In addition, you may call or email us to be promptly removed from our mailing list.

CHANGES TO OUR POLICY

In future, we may modify or update this Privacy Policy, so please review it periodically. Your continued use of Lunapads.com or the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.

CONTACTING US

If you have any questions regarding this privacy policy you may contact us using the information below.

Lunapads International Products Ltd.
3433 Commercial Street
Vancouver, BC V5N4E8
info@lunapads.com
1.888.590.2299