DivaCup FAQ

Can you feel The DivaCup when it's inside?

If you can “feel” the cup, it has probably not been inserted properly. Because The DivaCup is made of flexible silicone that actually softens with body heat, you really should not feel the cup at all. The DivaCup is totally different than the sensation of tampons, and it won't dry out the vagina, making it much more comfortable.

Can The DivaCup become stuck?

It is highly unlikely that The DivaCup will become “stuck”, because the vagina is only approximately 4 or 5 inches long. If The DivaCup moves up and becomes harder to reach, simply push down (or bear down) with your stomach muscles (similar to having a bowel movement). Reach inside the vagina and pull on the stem until you can reach the base of the cup. Squeeze the base to release the suction.

Make sure that you are relaxed while doing this so that your vaginal muscles do not become tense. Once you have squeezed the base to release the air, pull the cup out at a sideways angle. This allows more air to enter the vagina, and it will then be able to be removed easily. If you still cannot reach The DivaCup, squat on the floor. This will automatically lower the cup because this position shortens the vagina.

The important thing to remember is not to panic as this will make the vaginal muscles very tense and can cause the cup to be harder to remove. If the stem feels “slippery”, wait a bit, relax, and try again by bearing down on the muscles. This will push the cup down to the lower part of the vagina, then you will be able to pinch the base and remove.

By following the instructions: rotating 360 degrees to make sure it has fully opened and creating the seal, and by wearing it low in the canal (not pushing it up high like a tampon), the cup should be very easy to remove.

Can virgins use The DivaCup?

Physically, The DivaCup is suitable for people of all ages as the vagina is made up of very flexible tissue and muscles. It is ideal for those who are very active (such as swimmers or gymnasts) who are looking for a more reliable method other than tampons or pads. For those concerned about the hymen, please consult your physician before use of any internal menstrual product. As for all other gynecological concerns, we suggest you consult your physician.

Everyone is unique and there are many variables. Please read and understand all of the FAQs; and consult with your physician and parent or guardian. This will help you make an informed decision!

Can I wear The DivaCup at night?

Absolutely. The DivaCup can be worn for up to 12 hours before emptying, washing and reinserting for use for another 12 hours. Perfect for overnight use.

Is The DivaCup compatible with an active lifestyle?

The DivaCup is ideal for active people. Use it running, swimming, dancing, working out, climbing, hiking… any activity you can think of (well, one exception – see below)! It's great for trips because you don't have to pack pads or tampons, and you'll never run out of it. And there's no waste to deal with when you're out in the woods on a camping trip.

Can The DivaCup be used for heavy flow?

Absolutely! The DivaCup holds one full ounce, which is about twice as much as many high absorbency tampons. Those with heavy flow simply need to empty their cup more often than those with lighter flow. For most, the cup is not even half full after 12 hours.

The convenient ounces and milliliters measurement feature allows you to actually keep track of flow and accurately report flow details to their health professional.

Will The DivaCup leak?

Not if you’ve established a proper seal upon insertion. When inserting the DivaCup, remember the twist to get a proper seal. Run your finger along the top of the cup to check for folds and creases. If you feel one, remove and reinsert till you can tell the cup is fully opened and sealed against your vaginal walls.

Can I wear The DivaCup during intercourse?

No, The DivaCup is bell-shaped and worn low near the vaginal opening, making intercourse uncomfortable. The DivaCup is not a birth control or STI prevention device and should not be used for these purposes. The DivaCup is regulated by the FDA and Health Canada solely for use only as menstrual protection.

Can I use The DivaCup if I have an IUD?

The DivaCup can be worn with an IUD simultaneously; however it is important to be informed about your IUD’s benefits and risks and to talk to your doctor before using any internal menstrual product with an IUD.

Do I need to take The DivaCup out before using the bathroom?

No. You can comfortably keep the Diva Cup in when you urinate or have a bowel movement just as you can a tampon.

How do I use The DivaCup in a public restroom?

Most users find that they do not have to remove The DivaCup more often than every 12 hours, and that taking it out in a public restroom does not occur very often. However, for those with heavier flows, or on the occasion you need to empty it in a public restroom, simply remove the cup, empty the contents and use a dry or damp tissue to clean the cup and reinsert. Make sure your hands are clean before going into the stall. Wash your DivaCup well with warm, soapy water at the next convenient time.

How do I insert The DivaCup?

On your first trial with The DivaCup, make sure you are relaxed and have time to read the User Guide thoroughly beforehand. Insertion and removal will only take a few seconds once you master the technique. If you have any questions or issues regarding insertion or removal, please contact Diva Inc. via email or phone at 1-866-444-DIVA or info@divacup.com.

Step 1: Fold

Prior to insertion, thoroughly wash your hands (15 - 20 seconds) and The DivaCup with warm water using The DivaWash or a mild, unscented soap. Hold the cup with the stem pointing down.
Fold Option 1 (Fig.1) Press the sides of the cup together and then fold it in half again forming a tight “U” shape; OR
Fold Option 2 (Fig. 2) Place a finger on the top rim of the cup and press it down into the center of the inside base to form a triangle. This makes the top rim much smaller to insert.

Step 2: Hold

With one hand, hold the folded sides firmly together with your thumb on one side and your 4 fingers on the other side just below the top rim of the cup.

Step 3: Insert

Take a comfortable position: either standing, sitting on the toilet, or squatting.
Relax your vaginal muscles (pelvic floor muscles). 
Gently separate your labia with your opposite, free hand. 
Insert The DivaCup into the vagina aiming it horizontally towards your tailbone (located at the base of your spine). The DivaCup will open before it is completely inserted; however, continue to insert towards the tailbone.
Continue to insert The DivaCup until the stem is even with the vaginal opening and does not protrude. DO NOT push the tip of the stem further than ½ inch (1.27 cm) into the vagina. 
Inserting The DivaCup too high may cause leaks, and may also make removal more difficult.


Finally, in order to create the seal with the vaginal muscle (pelvic floor muscle), grip the base of the cup (not the stem) and turn the cup one full rotation (360 degrees) in either direction or insert the cup about half way, turn the cup one full rotation and then push it in the rest of the way. It must rotate easily as this ensures that it is fully open and that it is positioned horizontally towards your tailbone. You can also make sure the cup is completely open by inserting a finger into your vagina and gently pressing on one side of the vaginal wall to create space for the cup to fully open. Failure to create a seal can result in leaks, the cup traveling too high, and making removal difficult.

Note: If the cup will not rotate easily, will not fully open, feels uncomfortable, or pinches when you are sitting, it is positioned incorrectly. Please review these instructions again. If the stem irritates the vaginal opening once it is positioned correctly, you may remove the cup and trim the stem slightly. Only trim the stem after removal. Cut the stem so the remaining stem is no shorter than one-quarter (1/4) inch (0.6 cm). Cutting the stem completely will make removal difficult.

How do I remove The DivaCup?

Thoroughly wash your hands (15 - 20 seconds) with warm water and The DivaWash or a mild, unscented soap. In a comfortable position (either standing, sitting on the toilet, or squatting) bear down with your abdominal/pelvic muscles (as if you are having a bowel movement). Insert your thumb and index finger into your vagina until you can reach the stem.

Gently pull the stem horizontally until you can firmly pinch the base of the cup. Squeeze the cup gently, and angle it slightly sideways while moving it from side to side to release the seal as you remove it.

When it is completely removed, hold the cup upright so that the contents remain inside the cup. Simply empty the contents into the toilet. Wash The DivaCup thoroughly, as directed below.

With a bit of practice as per instructions above, it should only take a few seconds to insert or remove The DivaCup.

To ensure through cleaning, The DivaCup may be boiled at the end of your cycle. Rinse, air-dry and store in a cool, dry place.

Please Note: Do not insert The DivaCup while lying down. If The DivaCup is uncomfortable or leaking, then it is not positioned properly. In order to get the best results it is very important to insert it correctly.

How do I clean The DivaCup?

The DivaCup should always be thoroughly cleaned. Washing the cup in mild soap and warm water provides sufficient cleansing. The best cleaning agent to use is The DivaWash. We have formulated it as a pH balanced wash that is best for the cup and you, because it does not leave residue. Remember to wash your hands before inserting and removing your DivaCup.

The DivaCup’s top quality, healthcare grade silicone can tolerate high temperatures. At the end of each cycle The DivaCup should be washed and rinsed as specified and may be boiled by submerging in an open pan of boiling water (continuous rolling boil) for five to ten (5-10) minutes. Do not leave the boiling pot unattended and use enough water so that the pan does not boil dry.

Do not use: vinegar, tea tree oil, scented / fragranced soap, castile / peppermint castile soap or any other oil based soap, rubbing alcohol, antibacterial soap, hand sanitizer, pre-moistened wipes, hydrogen peroxide, dishwashing soap, bleach or harsh chemicals as some have been known to damage or compromise the silicone (such as a sticky or powdery film, etc.) and may need to be replaced to avoid irritations, burning, etc. If you have cleaned your DivaCup with any of the non-recommended cleansers, replace the cup if there are any signs of deterioration or you experience irritation.

We do not recommend cleaning The DivaCup in the dishwasher because chemicals, detergents and residue from previous dishwashing could harm the cup.

After use and proper cleaning, the cup must be placed in a storage that allows for air flow. The DivaCup comes with its own drawstring cotton pouch.

The four holes under the rim are of vital importance. They create the seal that secures the cup in place. If the holes need extra cleaning, we suggest that you fill the cup with warm water. Cover the top with your palm, sealing it up. Turn it upside down (still sealed by your palm) and then, apply pressure to the sides of The DivaCup pushing the water out through the sides. This removes residue left in the holes. To clean the stem and/or holes, you can also soak the cup in warm water for a few minutes then use a soft toothbrush (specifically designated only for the cup) for this. You can use a toothpick (discarding after use), as well. We do not suggest a pin as it may cause damage to the cup.

Is The DivaCup sanitary?

Yes. The DivaCup is made from top quality, healthcare grade silicone, which is 100% plastic-free, BPA-free and odorless. It is non-absorbent and does not disrupt one’s natural vaginal environment. The vagina is self-cleansing and continually producing fluid that “flushes” the vagina. Tampons (rayon and cotton) absorb this protective fluid and can disrupt the normal acidic vaginal environment.

Remember to wash and rinse your hands before inserting and removing your DivaCup. Wash your DivaCup well with The DivaWash or a low or balanced pH, unscented soap and warm water at least twice a day. The best cleaning agent to use is The DivaWash. We have formulated it to be pH balanced at 5.5, which is best for the cup and you, as it does not leave residue. Also, it should be boiled for five to ten (5 -10) minutes at the end of each cycle.

Is there any risk of infection from using The DivaCup?

There is no known increased risk of infections with the use of menstrual cups. However, if you have a vaginal infection, it is best not to use The DivaCup until the infection has cleared up completely.

Why is my DivaCup discoloured?

Menstrual cups can sometimes discolor from the flow. If The DivaCup starts to discolor, it can be submerged in an open pan of boiling water (continuous rolling boil) for five to ten (5-10) minutes. Do not leave the boiling pot unattended and use enough water so that the pan does not boil dry.

How often can I boil The DivaCup?

At the end of each cycle The DivaCup should be washed and rinsed as specified and may be then submerged in an open pan of boiling water (continuous rolling boil) for five to ten (5-10) minutes. Do not leave the boiling pot unattended and use enough water so that the pan does not boil dry.

When should I replace The DivaCup?

Depending on the factors unique to each person like vaginal pH, how well and often the cup is cleaned, what cleansing agents are used, etc. we recommend that you may want to replace it once a year. Silicone is very durable. We recommend that you inspect your cup regularly for signs of deterioration (such as a sticky or powdery film, severe discoloration or odor, etc.) or if you experience irritation. Ultimately, it is up to the consumer to decide when they feel it is necessary to replace the cup.

Is silicone safe?

Some are concerned that silicone is dangerous because of its association with breast implants. However, there is a major difference between the silicone in breast implants, and the silicone used in The DivaCup. The older breast implants that caused all the problems were made from a sac filled with silicone gel. In the past, problems occurred when the sacs were rupturing or improperly sealed valves were allowing the silicone gel to leak into the body.

The DivaCup is made of a high quality healthcare grade silicone that starts as a liquid, and then the molecules are bound together (or vulcanized) with very high heat to form a solid, stable piece of silicone (similar to the feel of soft rubber). The DivaCup is cured after production in an oven at a very high temperature to make sure all the molecules are bound and chain linked together. The material has gone through substantial testing to make sure none of the molecules will break away from the product. Since the end product is a solid rubber-like material, there is no possible way for anything to leak into the body.

The silicone used in The DivaCup – which is 100% plastic-free, BPA-free, and odorless – is the same material and grade approved for healthcare applications.

The DivaCup holds current Medical Device Licenses with both the FDA and Health Canada, and Diva International Inc. is ISO 13485 certified to meet medical device requirements of Health Canada. This certification ensures that The DivaCup is manufactured, packaged, and sold following specific procedures that assure the highest quality, safety and effectiveness of the product.

Does The DivaCup have to adhere to governmental regulations & standards?

The manufacturers of The DivaCup hold Medical Device Licenses with both the FDA and Health Canada. Because it is a personal hygiene product, it is suggested that menstrual cups should be replaced once a year. The silicone used in The DivaCup – which is 100% plastic-free, BPA-free, and odorless – is the same material and grade approved for healthcare applications.

Can I get Toxic Shock Syndrome from leaving The DivaCup in for too long?

Please consult your physician prior to using a menstrual cup if you have any gynecological/medical concerns or conditions. Use pursuant to directions. If you experience any discomfort, discontinue use and contact your physician.

Buy The DivaCup

Environmentally friendly and economically smart, The DivaCup is a flexible, internally worn silicone cup that collects (rather than absorbs) your menstrual flow. Our favourite alternative to tampons!

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